Our Promise to You

At SnugDrop, we want you to love every purchase. While we carefully inspect all items before shipping, we understand that sometimes things don't go as planned. This policy explains how we handle returns, refunds, and replacements to make things right.

 

What We Cover (When Reported Within 7 Days)

Damaged Items:

• • Full refund/replacement for broken or unusable products

  • Partial refund for minor flaws (small scratches, wrinkles)

Wrong Items:

• • • We’ll rush the correct item or refund immediately

Lost Packages:

• • Let’s investigate together after:

    • 60-100 days (Europe) with no delivery

    • Requires official post office confirmation

What We Can’t Cover

Delivery Issues:

• Packages marked "delivered" by tracking

• Address errors, refused deliveries, or unclaimed packages

• Customs delays/fees (these are government-controlled)

Product Conditions:

• Packaging damage only (if product is intact)

• Issues reported after 30 days

• Custom-made items (personalized just for you)

How It Works

1️⃣ Email Us: Contact support@snugdrop.com within 7 days with:

• Order number

• Photos/videos showing the issue

• For lost packages: Post office confirmation

2️⃣ We Review: Our team verifies within 24-48 hours

3️⃣ Resolution: Approved claims get:

• Refunds in 3-5 business days

• Replacements shipped ASAP

Important Notes

🔍 Proof Required: We need clear evidence to process claims (photos/videos/documentation)
📦 Return Shipping: Customers cover return costs unless we made a mistake
🌍 International Orders: Some countries have longer investigation timelines

Need Help? Our team at support@snugdrop.com is here for you!